Case Studies / Region of Halton

CAMPUS OPPORTUNITIES PROJECT

• Facilities throughout the Region of Halton
• 2004 to 2005
• 600,000 sq ft

SERVICES

• Workspace strategy
• Architecture

The Region of Halton is located on the west side of the Greater Toronto Area and is one of Canada's fast growing municipalities. The Region's Government, Public and Catholic School Boards and the Police Services employ over 1500 employees who provide important customer services to the communities in Halton Region.

The Region was interested in exploring the feasibility of bringing these four public organizations together onto one central government campus. In doing so, the Halton Region hoped to see a marked improvement in customer service through a shared services model, along with significant savings in operating costs and capital.

With an innovative, albeit conceptual, Space Model Strategy, Mayhew demonstrated how a centralized government campus could have resulted in a space savings of over 50,000 sq ft and a cost savings to the tax payer of up to $20 Million.

MAYHEW INGENUITY

INGENUITY IN PROCESS AND SOLUTION.

When working with the Region of Halton, Mayhew devised a truly innovative Space Model Strategy. Four unique organizations where aligned to a strategy that would have enhanced the delivery of government services. Having all these services share one facility would allow them to interact with constituents with a level of customer service unparalleled in the Region's history.

As successful as these solutions could have been, the process that led to these recommendations speaks volumes about Mayhew Ingenuity. In the effort to find the most rewarding solution for all the parties involved, Mayhew took vital steps to understand each organization from the inside out. Through a series of focus sessions across all levels of the four organizations, Mayhew was able to identify opportunities for shared services, leading to the culmination of services into one facility and significant cost savings for the Region of Halton.

REQUIREMENTS

Halton Region needed to assess the feasibility of bringing four public organizations together on one central government campus through a shared services model.

In doing so, they needed to:

• Ensure service delivery will be improved through shared services and location
• Realize capital and operation costs savings through shared services
• Take a long term approach, capitalizing on opportunities to further shared services

RESULTS

• Mayhew identified and concluded that it was feasible for each government organization to reside together and deliver their services with an improved level of customer service
• It was also determined that Halton could realize space and cost savings by creating a campus versus using their existing standalone facilities

KEY ADVANTAGES OF THE DESIGN

• A space model strategy was created that included four administration facilities and one multi-service facility; a virtual one-stop-shop for government services
• This shared facility was a central aspect of the project and would have resulted in enhanced customer service, shared opportunities, 50,000 sq ft in space savings, and a staggering $20 Million saving to the tax payer

KEY DESIGN FEATURES

• Space Accommodation Strategies were created for each organization to determine their space needs in delivering their services in a new or expanded facility
• Mayhew led focus sessions across all levels of each organization identified opportunities for sharing services